[ABSTRACT] A Measurement Design for the Comparison of Expert Usability Evaluation and Mobile Apps Users Reviews

N. Genc-Nayebi & A. Abran

Usability and user experience (U&UX) as important components of software quality are now more critical than ever for mobile app store success. Usability experts use different protocols to evaluate the usability of mobile apps while app store user reviews also produce valuable related information. Our research study proposes a measurement design to compare user reviews and expert-based usability evaluation results that includes an exploratory analysis and topic modeling of user reviews.  This design is structured to investigate whether mobile app usability features extracted from user reviews align with subject-matter expert usability evaluation results.